|Ruta principal||Aeropuerto Internacional de Kuala Lumpur a Melbourne Avalon|
|Aeropuertos en los que opera||24|
|Aeropuerto principal||Aeropuerto Internacional de Kuala Lumpur|
Ventajas: The timetable suits my schedule.
Ventajas: For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options.
Desventajas: Worst landing i’ve Ever experienced. But everything else was fine.
Ventajas: Don’t remember, that’s how much of an impression they made.
Desventajas: Doesn’t matter because I won’t be using this airline again.
Ventajas: The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc.
Desventajas: I will avoid booking this way and for sure avoid booking Air Asia
Ventajas: Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though.
Desventajas: Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours
Ventajas: Quiet Zone was worth the ¥3500 upgrade!!
Desventajas: Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019.
Ventajas: Very attentive crew
Desventajas: Nothing is included, but you should also know that going in
Ventajas: Efficient boarding with room in overhead bin. Chips and salsa were great
Desventajas: No entertainment or entertainment options on an 8 hour flight. Food choices were too similar.
Ventajas: Airport was quick but not because of airline.
Desventajas: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.
Desventajas: There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum....
Desventajas: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.
Desventajas: Crew sometimes loud in gallery. . Prefer not too hear their conversations. Service Great. Luggage camber off amazingly fast!
Desventajas: Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep
Ventajas: Flight and staff were great and we landed 50 minutes early!
Desventajas: It took an hour to get through the check in line at KIX, we weren’t able to check in online.
Desventajas: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)
Osaka to Honolulu
Ventajas: Extra charges for luggage, food and entertainment are ridiculous.
Ventajas: Crew is very patients
Desventajas: Passenger is noisy & very uncooperative it delayed the flight landing!
Overpriced and too uncomfortable
Ventajas: They got me to my destination
Desventajas: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight
Desventajas: Unconfort and meals for sale too :(
air Asia flight Mel to Kuala Lumpur
Ventajas: Not a lot Very disappointed overall
Desventajas: Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed
Ventajas: Pleasant attitude of crew.
Ventajas: Flatbed services
Desventajas: The small leg space
Desventajas: Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto.
late and freezeing to sell blankets
Desventajas: My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.
X for Xcellent flight
Ventajas: Took X Air Asia from JAI DPS on flatbed. Excellent!
Desventajas: The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged.
Desventajas: The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.
Great flight to Honolulu
Ventajas: Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew.
Desventajas: The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag.
Ventajas: Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.
Desventajas: The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.
Beware of extra charges!!
Desventajas: $165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight.
Ventajas: Our family had 3 seats together
Desventajas: RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!
Desventajas: After boarding flight they took so long to provide food. Kids were literally crying of hunger.
Noisy environment, poor attitude service crews and bad timing for food
Desventajas: I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.
Desventajas: We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.
Desventajas: Delayed for over 3 hours!
Desventajas: No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage
Ventajas: The staff was very nice and helpful.
Desventajas: No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.
Desventajas: Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.
Ventajas: Staff were helpful while checking in.
Desventajas: I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.
Ventajas: The staff were attentive. The service was good and overall was okay
Ventajas: cabin crew great and friendly
Desventajas: Cabin to cold
Desventajas: their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers
There were havocs of kids crying throughout the whole flight. Non stop
Desventajas: The crews are not doing enough to help with the many kids crying incident.
Great Budget carrier
Ventajas: The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended
Desventajas: You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.
Okay but should be better
Ventajas: Comfortable Seats in premium economy
Desventajas: No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .
Absolutely clueless Check-In crew
Ventajas: Everything else.
Desventajas: Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.
Surprisingly decent for budget airline
Ventajas: The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...
Desventajas: Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.
Desventajas: Very narrow seat No free water You pay what you get...
Desventajas: Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...
Too much disturbance!!
Ventajas: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
Desventajas: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
Ventajas: Everything was running smoothly
does it work as a discount airline, cheap but you
Desventajas: web site booking luggage fee
Ventajas: Good value
Desventajas: Food too spicy
Best part is the price, that's about it.
Ventajas: Cheap flight
Desventajas: Food wasn't very good Poor crowd control getting on the flight Poor crowd control getting off the flight Small seats The crew was nice
What a fantastic crew
Ventajas: The business class is a low cost, but the crew made it a first class for us. They were just lovely and helpful. They asked if we needed anything if we were not sleeping.
Desventajas: That there's no entertainment. Companies like Air Canada have WiFi on board entertainment and you use your own device. It isn't something so expensive and it would make it perfect.
Desventajas: Nothing but a seat
Rebooking cost more than the flight ticket
Ventajas: If you need to rebook, then you really discover the secret of low cost airline
Desventajas: When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)