Valoraciones de viajeros
Opinión general
7,4
Bueno
Basado en 252 opiniones
Abordaje
7,6
Confort
7,4
Tripulación
8,1
Entretenimiento
6,6
Comida
7,3
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Encuentra vuelos baratos en Bulgaria Air
Ida y vuelta
Económica
Información sobre Bulgaria Air
| Código IATA | FB |
|---|---|
| Rutas | 62 |
| Ruta principal | Varna a Sofía |
| Aeropuertos en los que opera | 31 |
| Aeropuerto principal | Sofía |
Comentarios recientes
Puntuación de viajeros
19
14
18
13
6
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2,0
Desventajas: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
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5,0
Ventajas: Small seats
Desventajas: Flight overcrowded
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2,0
Desventajas: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
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4,4
Ventajas: Nothing
Desventajas: To add food and to patk the plane at the linkway
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3,0
Ventajas: It was a direct flight to my destination
Desventajas: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
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8,0
Desventajas: Too little leg room
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4,4
Desventajas: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
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8,4
Ventajas: fast trip, clean plane
Desventajas: Was a bit different to get on a bus to take you to the actual plane
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6,6
Desventajas: ...
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2,6
Ventajas: Nothing. Bulgarian Airlines is a fifth world company!
Desventajas: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
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6,0
Desventajas: Flight was two hour delayed and I missed my connection
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4,8
Ventajas: The chocolate was great!
Desventajas: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Ventajas: Not much.
Desventajas: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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8,0
Desventajas: There was delay of 2 hours with any notice.
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8,0
Ventajas: They didn't cram us into the transport vehicle like sardines
Desventajas: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,8
Ventajas: Great polite and pleasant crew.
Desventajas: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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5,6
Desventajas: I get my luggage two days later.
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3,3
Ventajas: food was ok
Desventajas: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Desventajas: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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5,0
Desventajas: My bag did not arrive. Was not transferred from Amsterdam.
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7,0
Ventajas: Very good price and all went smoothly and on time.
Desventajas: Having to walk to and from the plane and use a bus (no jetways)..
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2,0
Being treated like cargo
Ventajas: Nothing
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5,2
Desventajas: My luggage was lost.
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5,2
Desventajas: My luggage is lost.
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2,0
Missed the flight and money were not returned according to the insuran
Desventajas: Missed the flight and company didnt returned the money according to insurance.
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4,0
Desventajas: Too small place for legs in the cabin for such a long flight. Very uncomfortable
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7,6
Good experience on an empty plane
Ventajas: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Desventajas: Uncomfortable weared off seats and no entertainment system.
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6,3
OK
Ventajas: The sandwich looked dry, but was actually very good.
Desventajas: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Desventajas: I dident get my luggage
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5,0
Desventajas: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Ventajas: Inexpensive
Desventajas: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Desventajas: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Ventajas: Once on board we flu fast
Desventajas: The flight was delayed by over 2 hours and no information was given at all.
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5,0
Desventajas: Flight was delayed two and half hours and then stupid excusing.
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2,0
Ventajas: Horrible. Don't book with this ariline.
Desventajas: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
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6,6
Desventajas: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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9,6
Ventajas: It was an excellent flight experience.
Desventajas: Improve the sandwich?
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8,0
Ventajas: The flight got me to my destination safely and on time
Desventajas: Security and lack of snacks/drinks on the flight
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6,0
Ventajas: Got me to my destination safely and on time
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5,6
Ventajas: El vuelo era perfecto
Desventajas: No permiten pagar por el equipaje on line. Sólo se puede hacer en taquilla y eso a veces nos hace perder mucho tiempo. Yo personalmente tarde unos 15 minutos. Vivimos en el 2017, por si ls compañía Bulgaria Air no lo sabe.
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2,6
12 hr delay, no updates, poor communication
Desventajas: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
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9,6
Short flight to Burgas
Ventajas: The crew was friendly, the plane was cool.
Desventajas: Nothing
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8,3
Pleasantly surprised
Ventajas: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Desventajas: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
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8,6
Business triptthey
Ventajas: They were on time, free drink and foot no chargebo
Desventajas: No movie screen
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5,6
The flight was late
Ventajas: The crew was very nice.
Desventajas: The check in started late, the gate was changed, the flight was late by more than an hour.
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4,6
Desventajas: Overall cleanliness of the cabin was very poor.
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8,0
Partner Companies
Ventajas: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
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3,3
Desventajas: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
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8,3
Excellent flight
Ventajas: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
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10,0
Ventajas: On time and nice crew
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8,0
Ventajas: On time departure and arrival. Friendly service.
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10,0
Ventajas: Check in was very fast and easy, crew was very nice and helpful
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4,6
Delayed take off
Ventajas: They serve you a dandwich and water.
Desventajas: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
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8,6
Well treated despite low meal voucher credit
Ventajas: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Desventajas: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
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7,6
Comfortable flight but preflight process needs imp
Ventajas: Crew was excellent. Aircraft comfortable. Good value fare
Desventajas: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
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8,0
Ventajas: Very pleasant overall
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8,3
Overal it's a good flight
Ventajas: It's a very small distance flight but the crew was very nice
Desventajas: Don't have much choice in drink or food
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10,0
Ventajas: Service
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4,3
Ventajas: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Desventajas: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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10,0
Ventajas: the hospitality and friendliness of the crew, the professionalism of the pilot
Desventajas: can't think of anything I didn't like.
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Estado del vuelo
Mapa de rutas de Bulgaria Air
Principales aeropuertos en los que opera Bulgaria Air
- Aeropuerto Sofía (SOF)
- Aeropuerto Varna (VAR)
- Aeropuerto París Charles de Gaulle (CDG)
- Aeropuerto Ámsterdam-Schiphol (AMS)
- Aeropuerto Bruselas Bruxelles-National (BRU)
- Aeropuerto Londres-Heathrow (LHR)
- Aeropuerto Fráncfort del Meno (FRA)
- Aeropuerto Madrid Adolfo Suárez Madrid-Barajas (MAD)
- Aeropuerto Praga (PRG)
- Aeropuerto Moscú Aeropuerto Internacional de Moscú-Sheremétievo (SVO)
- Aeropuerto Berlín Brandenburg (BER)
- Aeropuerto Roma-Fiumicino (FCO)
- Aeropuerto Milán-Linate (LIN)
- Aeropuerto Budapest-Ferenc Liszt (BUD)
- Aeropuerto Lárnaca (LCA)
Información de contacto de Bulgaria Air
- FB Código IATA
- +359 2 402 04 00 Llamar
- air.bg Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.