Código IATA | FN |
---|---|
Rutas | 10 |
Ruta principal | Harare a Johanesburgo Aeropuerto Internacional de Johannesburgo |
Aeropuertos en los que opera | 4 |
Aeropuerto principal | Harare |
Incorrect Seating
Desventajas: I paid for extra legroom (and the seat was correctly noted on the receipt) but upon boarding found that I had been allocated an ordinary seat. For a tall man this small aircraft is very unforgiving. I could also not fit my briefcase into the o/head locker.
It was not bad.
Ventajas: Seat is comfortable
Desventajas: No entertainment n food.
The plane was filthy, loose screws on the floor an
Desventajas: very dirty. There were food particles all over our seats and the life vest had fallen out was sitting on the floor of the plane.
Take off was rough, the worsts I'd ever experienced in my life. The plane was unstable on the runway and then unstable for the first 10 minutes. I started crying and my husband was sweating bullets. When things calmed down and I asked the stuardesses for a glass of water they said it would cost money - wow.
By the way, they never went over the safety procedures at the beginning of the flight and the exit row seats were empty. All of this made me even more nervous.
I will never fly fastjet again, no matter the savings.
Cancelled flight 2 hours before departure
Ventajas: Fairly new nice aircraft with decent legroom
Desventajas: My flight was cancelled two hours before departure and I was notified by e-mail (that I only saw when I was at the airport). Next flight was 8 plus hours later.
No rebooking to another airline. They suggested that they refund only the base fare (no extras/baggage etc) and then I can pay my own fare on the other airline.
This is not an acceptable response as they could have reprotected their passengers to avoid us waiting at the airport for 8 hours.
Asiento Incorrecto
Desventajas: Pagué por espacio extra para las piernas (y el asiento estaba correctamente anotado en el recibo) pero al subir a bordo descubrí que me habían asignado un asiento normal. Para un hombre alto, este pequeño avión es muy implacable. Tampoco podía meter mi maletín en el armario de la cabeza.
No estaba mal.
Ventajas: El asiento es cómodo
Desventajas: No hay comida entretenimiento n.
Vuelo cancelado 2 horas antes de la salida
Ventajas: Un avión bastante nuevo y bonito con un espacio para las piernas decente
Desventajas: Mi vuelo fue cancelado dos horas antes de la salida y me avisaron por correo electrónico (que sólo vi cuando estaba en el aeropuerto). El siguiente vuelo fue 8 horas más tarde.
No hay que volver a reservar a otra aerolínea. Sugirieron que devolvieran sólo la tarifa base (sin extras/equipaje, etc.) y luego puedo pagar mi propia tarifa en la otra aerolínea.
Esta no es una respuesta aceptable, ya que podrían haber reprotegido a sus pasajeros para evitar que esperemos en el aeropuerto durante 8 horas.