|Ruta principal||Yakarta Aeropuerto Soekarno-Hatta de Jakarta a Denpasar Aeropuerto Internacional Ngurah Rai|
|Aeropuertos en los que opera||23|
|Aeropuerto principal||Yakarta Aeropuerto Soekarno-Hatta de Jakarta|
Desventajas: I wish I was told my ticket did not include a meal upfront.
Ventajas: Quick , professional boarding . Smoth take off and landing
Desventajas: Baggage unload time
Desventajas: Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last.
Desventajas: Flight attendant presentation (uniforms were not very high quality)
Desventajas: We were delay for 2 hours, no communication, no apology or compensation.
Ventajas: stewards helped us with all our baby bags
Desventajas: not chewing on my knees for 4 hours would have been nice
Ventajas: Boarding time and departure time very good.
Easy and fast check in
Desventajas: Delay one hour
Ventajas: The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!
Desventajas: Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule.
Ventajas: Landed early
Ventajas: Sat grounded for 1 hour,
Ventajas: Great experience
Ventajas: Well so far i uded airasia 3 times and always on time
Ventajas: AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia.
Desventajas: Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you.
Decent for a short domestic flight
Ventajas: The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia.
Desventajas: Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever.
Ventajas: Again Delayed
Desventajas: Missed appointment delayed as usual
Desventajas: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
Met all my expectations
Ventajas: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
Desventajas: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.
Desventajas: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
Overpriced overhyped airline
Ventajas: It arrived on time
Desventajas: Very snel legroom, no included food, no free water, no inflight entertainment
Ventajas: Price and clean plane.
Desventajas: Baggage fees
Desventajas: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?
Narrow seats, expensive and uncomfortable
Ventajas: We survived the flight with only a little backpain and one stiff butt cheek
Desventajas: No legroom, very narrow seating, no meal, expensive
Ventajas: Meals are delicious although not all items were available without prebooking.
Desventajas: It was very cold during the flight. No blankets available - only for sale.
The flight is ok, the service is ok, the delays haven’t improved
Ventajas: Overall service
Desventajas: Delay, no entertainment
Desventajas: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!
Desventajas: Long delay..!!
Ventajas: The flight was on time and the food was ok
Desventajas: Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically
On time without a hitch
Ventajas: We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.
Desventajas: No entertainment on the aircraft.
Desventajas: It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.
Desventajas: Delay flights. wait too long
Desventajas: it was late, quality of experience was poor- from predeparture to landing
Ventajas: Very friendly.
Ventajas: Personal muy amable. Sin tiempo de espera.
Desventajas: No hubo comida incluida. Retraso de casi una hora.
Ventajas: Easy check in and boarding. On-time flight.
Desventajas: I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism.
favorite discount airline
Ventajas: AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price
Desventajas: The on-board sales cart did not have finger puppets, which I wanted to buy for some children.
Good flight except the boarding process
Ventajas: Great crew personality
Desventajas: Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all.
Ventajas: absolutely nothing about the flight was
Desventajas: I paid for exit row seating and didnt get it
Desventajas: Flight was delay
Ventajas: Landing 20mins early.
Desventajas: Going by bus to & from the plane. Waiting for luggage
Desventajas: Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least
Flight delayed and not much chance to use the rest
Ventajas: Cheap flight, landing at T2
Desventajas: Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man.
A really bad experience!
Desventajas: They charged me $186.43 USD
Ventajas: fast and cheap
Ventajas: The plane seemed to be in good condition and crew were friendly
Desventajas: I agreed to purchase three roundtrip tickets for myself, wife, & infant son. After checking in, I noticed the return boarding pass for my son was missing. I contacted Air Asia via instant message and was told that it wasn't a problem and I could get a boarding pass at the counter. Upon visiting the Air Asia counter at the outbound airport, I was told to see the counter again at the in-bound airport. The in-bound airport advised that the ticket was never purchased for the return. In fact it was as the tickets were not purchased individually. The tickets were purchased in a group as three round trip tickets and that's what I agreed to. At this point, I had no option but to purchase another ticket. Feeling cheated and powerless to resolve the issue I was very angry with Air Asia and would not fly with them again due to this fraud.
Desventajas: Seats too cramped
You get what you pay for. I'm fine with the low c
Ventajas: You get what you pay for. I paid for a low cost carrier flight that fit my schedule. I paid for extra baggage and an exit row seat. I was fine with all of what I got. A flight attendant sang a few songs on his guitar to entertain us.
Desventajas: Maybe the luggage took too long to come out. Everything else, I get that I paid for a lower fare seat and airline. No complaints.
Good short flight
Ventajas: Got to my destination 30 mins early!
Desventajas: No charging dicks or entertainment
Ventajas: The service was excellent
Ventajas: Crews attitude were nice.
Desventajas: The interior was look old and worn. It's a tired plane, with no proper clean up or maintenance in between flights.
Buen vuelo y puntual
Ventajas: Puntualidad y personal profesional
Desventajas: Lo único que no dan nada de comer , pero la verdad es que la gente que si tenía comida ( pagando)tenía muy mala pinta la comida
2 hours late and cramped
Ventajas: We got there.
Desventajas: Late departure, charged for baggage, cramped seating.
Ventajas: Actually getting to Bali
Desventajas: 30mins before scheduled boarding notification of flight delayed was displayed with no explanation. I had to google about the volcano once again causing delays & cancellations, although AirAsia takes a different route so this shouldn't have been a problem. Departure time comes & goes. finally we take off 35mins after schedule, the captain making some excuse of rescheduling, no mention of volcano. Rough flight, very bumpy take off and landing, probably the worst I've experienced including small military planes! I paid for a drink but never received my change with the crew member never looking at me once afterwards so I could never get his attention. Then there was the airport.....!
Worst low cost airline
Desventajas: AirAsia is a joke. first off there never on time. My plane left 2.5 hours late. on top of that they give you NO free anything. They charge for coke, water any drinks & snacks. Oh and your baggage has to be really light. I was charged $275 to check 2 bags. Absolutely absurd. Oh and to top that off, I've never been on a plane with smaller seats. AVOID THIS AIRLINE!!!
Ventajas: Arrived ar destination safely
Desventajas: Delayed for 3+ hours. Poor passenger management.
Desventajas: Flight got delayed because of the rain.
Our luggage was left outside during the rain and all of our clothes were wet when we unpacked.
Ventajas: The free meal prior to boarding.
Desventajas: The fact that our flight was extremely delayed and the gate was very chaotic!