Ventajas: On time and smooth boarding and deplaning. Fine for a budget airline
Desventajas: disorganized and not on time
Desventajas: everything but the price
Ventajas: Getting off the plane
Desventajas: Not being delayed and also proper updates when delayed
Desventajas: The flight got delay almost 1 hour we were never informed also they changed the gate at last minute and we ended flying a in plane that had Different company name
Desventajas: We carried our bags on from SGN to Da Lat. on the way back counter agent made us check them and charged us.
Seats are way to close together. Very cramped. Overall below average experience.
Ventajas: Profesional crew. Aircraft not clean when boarding trash in the packets all three seats . Bag handlers loaded inna way that my bag was wet from one of the coolers containing food.
Desventajas: Delay and organization
Desventajas: The airline has a 7 kilo limit for carryon luggage and clearly almost everyone was above the limit. The charged me 30.00 for checkin luggage on a 40 liter backpack and didn’t charge other people who confirmed for me they were over the limit. They didn’t weigh second bags and I was clearly targeted.
Ventajas: Very quick flight. Seats were comfortable for my oversized western body type, which I appreciated.
Desventajas: Delayed flight. Buses to airplane I know are a reality, but it is still cumbersome. Lack of direction when disembarking from bus to board either from or back of pane. We were pretty much in the middle, so when we tried to enter from the front, we were directed to the back, which meant we were the la
Desventajas: My flight was changed 2 times on the way over and once on the way back. The airline service overall was very disappointing. I will not fly on this airline again.
Ventajas: The only thing to like about the flight was that it landed safely.
Desventajas: Everything. Flight boarded 30 minutes late, took off 45 minutes late, seats were cramped and uncomfortable, some with seat backs that wouldn’t go upright. No complimentary snacks or drinks. Flight attendants fell asleep during landing. Never again.
Desventajas: Flight delayed over an hour, no announcements, no gate agent even around. Actual reported time was wrong, we left way after. Crew must be new, head stewardess was very rude. I’m a frequent flier, I know the drill, somethings are beyond their control but this was way beyond. Done with jetstar
Ventajas: Seat was okay
Desventajas: Better boarding process
Ventajas: Easy check in
Desventajas: Packed in liked sardines on discount airlines.
Ventajas: On time
Desventajas: Bus service
Ventajas: Very noisy plane A320, and my ears haven't been this painful while flying before
Desventajas: A320 very loud plane
Clean and comfortable
Ventajas: Easy check in, simple no frills flight
Desventajas: Bag fees for checking bag
Ventajas: Asientos cómodos con amplio espacio
Worst airline you can choose from
Ventajas: I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice
Desventajas: The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty
Ventajas: Flight was quick and comfortable
Desventajas: Flight was delayed
No frills flight to Hanoi
Ventajas: Convenient and inexpensive flight to Hanoi from HongKong
Desventajas: Watch the size and weight of your carry on as they will charge you to check the bag. The overhead bins are smaller than larger planes. No food, drinks or entertainment. No frills but got me there.
Desventajas: 3 hours late due to mechanical issue
Desventajas: No safety procedures. Service is terrible.
Ventajas: Flight was fine.
Desventajas: Not easy to check in online.
Amazing customer service and care
Ventajas: This trip had all the signs of a nightmare. What was a two hour layover became less by leaving over an hour late, but Jetstar stepped up. They rushed me and two other passengers from the plane to the exit of the domestic terminal and then on a wild dash to the international terminal, where the gate was closed. They got hold of the reps at the gate and then rushed us through immigration with tickets they brought us, through security, and a mad dash to the gate. From exiting the first plane, change terminal, through immigration and security and onto the plane in roughly 30min at a mad dash being escorted. Truly amazing service.
Generally good. Should improve on customer data protection though
Ventajas: Ability to purchase seat location and baggage. Process was very easy. Well done!
Desventajas: My number was given to local transportation company at destination airport without my consent. They gave wrong information (there would be no other taxi available at airport) to convince us to use their service. Really annoying.
Ventajas: Crew was friendly.
Desventajas: Being crammed into buses. Crew doing nothing about rude passengers and allowing a passenger to stand during landing.
Ventajas: Crew very polite and effective. Instructions and announcements in clear English as well as Vietnamese. Ave María piano músicas soundtrack when boarding and disembarking.
Desventajas: Forty minute delay, boarding via busses and stairway (vs jetway), snacks/ drinks advertised but not offered to everyone.
Ventajas: Seat comfort, Crew attitude.
Desventajas: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.
Ventajas: Very friendly emoyees on the ground as well as the crew.
Desventajas: There was nothing I didn't like
Ventajas: I brought with me carry on luggage and a laptop bag. On the way from Hanoi to Danang no one said anything - they weren't even weighed.
On the way back I was told that not only would I have to check the bag - I would also have to pay 360,000 VND extra.
This is not made clear during booking. I won't be flying this airline again.
Ventajas: All great
Flights always run late. Website poor.
Ventajas: We made it without crashing. Cheap price.
Desventajas: All 3 flights domestic were delayed. Very poor website. Would not allow us to send electronic boarding passes to Email OR SMS despite multiple attempts by everyone in our group. This slowed us down a lot getting thru 3 airports in Vietnam.
Better than expected
Ventajas: Comfortable seats and easy check-in process
Desventajas: The longest most unnecessary announcemnets at end of flight, and why play Old Lang syne everytime? Its ill-placed and depressing. Out of there hands but seem viets airport corporation dont like Jetstar very much as theyre gate is always furthest and always have to be bussed to and from terminals - where you're packed like sardines, no additional bus coming for you if one is overfull.
Desventajas: They changed the time of the flight without notifying us beforehand.
Desventajas: 3 hour delay. No real explaination or accommodations. We will not choose this airline in the future.
Ventajas: Good flight.. on Time. no problems
Ventajas: Got an exit row seat with extra room. Flight was delayed for over 90 minutes but it was nice of jetstar to send me an email notification so that I did not go to the airport way too early.
Desventajas: Flight was delayed for over 90 minutes. The pilot was not very well skilled. Very bumpy ride which seem d to be do to pilot error and not turbulence.
The cost of low cost
Desventajas: Seats are perhaps the worst in the business. About 30% less leg room than a normal flight, vertical seat position with no ability to recline. Very dirty plane. More like a cheap city bus than a flight.
Desventajas: The lady checking us in had a poor attitude. Not totally rude but very unwelcoming. The boarding was very slow. We had to wait with everyone piled in a staircase 10 minutes for a bus
Basic value airline
Ventajas: On time departure. Check in was expeditious. Value flight and as a result expectations were low, but were exceeded considering the type of service offered.
Desventajas: No drink or food service.
Helpful check in staff
Ventajas: We forgot our passports in the room of the hotel where we stayed. The woman at the check in counter contacted the hotel and arranged for our passports to be delivered to the airport. We were able to make our flight. We are truly thankful to Jetstar Pacific and their helpful staff.
First flight not even offered water.
Desventajas: We were in economy and carts went by us, but we were never offered anything , even water to drink.
Ventajas: Have been charched for my luggage 35US $ without let me know about this option in advance when bought tickets
Never had to pay for my carry on
Desventajas: Horrible staff never had to pay for my carry on before!!! Dirty plane will never fly with this airline again !!! Ever!
Desventajas: Well I book my flight and paid and after arriving at the airport found out that we just had no tickets. Being in another country no one could understand us after hours of tears and trying to get a flight we learned our only option was to rent a car and drive the 8 hours to our destination. AGAIN being in another country we were not experienced drivers here and got into a car accident. We now have to leave our trip four weeks early
Desventajas: 40 min. delayed. No entertainment, no free drink nor food. Big crack on the window but flight was OK
Standard budget airline
Ventajas: Low cost, my checked bag only cost $30 USD more
Desventajas: My friend I was traveling with got charged $300 USD for a heavy checked bag
Ridiculous charges for luggage
Desventajas: I paid 1.5 million Vietnamese dollars PLUS $268 American dollars for two bags that were well under 50 pounds each.
Cancelled no notice
Ventajas: Don't know they cancelled on us and gave no notice to anyone.....I asked other people.
Desventajas: The fact we had to go from desk to desk,go away come back,go away and come back again,trail up and down airport,and no notice given to anyone,on the flight,I actually asked others,but eventually got flight with Vietnam Arline's and it was an excellent flight...
Desventajas: Delayed because of no crew
Ventajas: Cheap price.
Desventajas: No entertainment, even glass of water. Chairs are in poor condition. You get what you pay for.
Ventajas: Flight itself was fine, on time.
Desventajas: Dislike budget airlines that charge separately for everything (seat selection, checked luggage)
Ventajas: Flight itself was fine, on time. No frills.
Desventajas: Everything costs extra (checked luggage, seat selection, etc). I didn't realize when we booked this airline that it was set-up that way. I prefer airlines that do not charge for everything separately.
Jetstar a low-cost carrier so you pay extra for everything
Ventajas: The tourists were friendly but they seem really stressed. I would say this is due to likely the disorganized nature of Jetstar operations. They could be a lot more efficient and provide better training so staff aren't so stressed.
Desventajas: We had to pay $120 extra for our baggage. We had two medium travelers backpacks. Apparently this was because we did not purchase this ahead of time. Neal's are also not included even for flights 5 hours in duration. It would have been helpful to know this ahead of time. Would not travel with Jetstar again.
Ventajas: Everything went very smoothly.
Ventajas: The whole crew was very kind & very professional
Desventajas: Weather conditions were not the best, the air pressure has nothing todo with crew, Landings was smooth