|Ruta principal||Aeropuerto Internacional de la Ciudad del Cabo a Johanesburgo Aeropuerto Internacional de Johannesburgo|
|Aeropuertos en los que opera||6|
|Aeropuerto principal||Johanesburgo Aeropuerto Internacional de Johannesburgo|
Desventajas: I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers.
Desventajas: Delay in collecting baggage. Probably due to different parking bay further away
Ventajas: Excellent assistance
Desventajas: No window at seat row 11, no warning about this at check-in
Desventajas: My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!
Ventajas: Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.
Desventajas: Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.
Ventajas: Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on
Desventajas: Budget travel - so no food, entertainment or the like
Desventajas: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.
Desventajas: All is awesome
Ventajas: Cost and quickness.
Desventajas: Tiny cramped plane.
Ventajas: Cost, speed of boarding and un-boarding.
Desventajas: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.
Ventajas: The frenlynes
Desventajas: Delayed with no communication from the airline
Straight forward and predictable flight
Ventajas: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
Back in ZA
Ventajas: Hot meal a pleasant surprise.
Desventajas: One hour delay. One piece of baggage lost, which arrived the next day.
Baggage stolen again
Ventajas: Relatively quick boarding procedures
Desventajas: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
Bad legspace, good overall
Desventajas: Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
Ventajas: Quick boarding
Desventajas: Crying babies
Ventajas: Lots of leg room
Desventajas: No complementary food
Delayed at our expense
Ventajas: Color green is nice.
Desventajas: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
Ventajas: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Desventajas: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
Comfortable flight on time
Ventajas: Boarded on time and for a very full flight without a hitch
Desventajas: No complaints
Late, missed connection and Very POOR customer servive
Desventajas: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
Ventajas: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Desventajas: I couldn't get miles on my American Airlines program, even though they're a partner airline.
Ventajas: Caring and courteous crew.
Desventajas: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
No proper communication.
Ventajas: Once the boarding started, it was efficient, and the crew were friendly.
Desventajas: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
Ventajas: Friendly helpful staff
Desventajas: Being delayed by 5 hours with a baby is not my idea of fun...
Desventajas: Except for nuts and regular drinks no food was available that was complimentary.
Ventajas: Drink Service and lunch
Desventajas: No air!
Desventajas: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs.
We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm.
To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control.
It was a complete nightmare having to jump queues and running to catch the next flight.
Will never fly kulula again .
Desventajas: Flight was extremely late. Food was pretty mediocre.
Desventajas: Delayed as usual. 1 week. 3 flights. 3 delayed!
delayed as usual
Desventajas: knew 24 hours in advance and still no resolve
Ventajas: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
Ventajas: excellent service
Ventajas: Short and sweet
Desventajas: Too short of a flight.
Great short ride to Durban
Ventajas: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
Flight on time
Ventajas: On time. At long last
Ventajas: Flight itself was not bad
Desventajas: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
kulula is for us!
Ventajas: E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Desventajas: Shuttle to plane stood stationary for 15mins.
Ventajas: Easy check in
Bad communication and even worse customer service
Desventajas: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
Desventajas: Very sticky, hot inside.
Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.
Desventajas: we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)
Desventajas: Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later
Desventajas: The delay
Desventajas: Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.
DID NOT FLY KALULA FLEW BA
Virgin Atlantic flight was the best
Ventajas: The flight crew were very helpful and insightful. The customer service and willingness to help were incomparable.
Ventajas: Can check 2 bags as always and of course great customer service
Desventajas: Wish i could get more flights with them within the USa
Desventajas: We were supposed to leave at 1.30pm and left at 5pm. So there was a delay of 3 1/2 hours. We got two bottles of water and some chips.
Ventajas: The flight was on time and efficient and crew friendly and professional
Desventajas: The chicken curry was very bland but I guess I should be pleased food was served at all on a 2 hour flight
Horrible coordination; almost missed flights
Ventajas: Just made it
Desventajas: Checked into Durban, expecting like any other time, to have boarding passes for all legs of flight and bag checked through to Toronto. Discovered that due to my flights not being on the same alliance network, I was given only flight tickets to Joburg and that I would have to pick up my bag in Joburg; check in at the airline counter for boarding passes and to have my bag checked; and then, only then, could I proceed. Given that I had only 2 hours between flights in Joburg and that I had to do all of this, besides going through security and customs, it was difficult. Found very helpful man who helped me rush to airline ticket counter (only to find my further flight cancelled which required quick rebooking) to check in bag and get boarding passes; ran to security (man directed me through to a special shorter security screening). just made gate. Close call for other connecting flight but as bag checked through and boarding passes in hand, less chance of a miss.
Ventajas: As luck would have it SA Express was delayed Could book a seat on SAX
Desventajas: Flight was delayed so I would have missed my 13:45 flight to Singapore
Awesome low cost no-frills airline!
Ventajas: Easy to do, from booking to boarding. No frills, but that's what you expect from a low cost airline. Fight (return also) was 10 minutes early, which is a pleasant change.
Desventajas: Legroom a bit tight, but I am taller than average.
Ventajas: The plane needed to changed and very luckily for me this plane had a business class section and my seat was right in front.
Desventajas: Standing in line to board they take so long to announce a delay. And it's not called flight delay, it's called a boarding delay. Doesn't make it any better.
Great airline for domestic flights
Ventajas: Great value for money, easy mobile check-in, no delays
Desventajas: Not enough leg room on certain aircraft. It varies.