|Ruta principal||Funchal Madeira a Lisboa|
|Aeropuertos en los que opera||80|
Ventajas: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Desventajas: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now
Ventajas: The crew was attentive but only on the basic standard service.
Desventajas: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family
Desventajas: The clarity about baggage fees, really unclear and very expensive.
Desventajas: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
Desventajas: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
Ventajas: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Desventajas: Pleace call 666 394 865
Ventajas: Seats are way more comfortable than other flight companies
Desventajas: Crew could have been more patient
Ventajas: The extra legroom in the Classic Package Seats.
Desventajas: The snacks where a little on the dull tasteless side.
Ventajas: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Desventajas: It is always better to buy tickets through the airline.
Desventajas: Excelente no como spirit en una reservación previa q hizo q perdiera mi vuelo de conexión para llegar como destino final a Sevilla... por eso he tomado la vía Miami Portugal Sevilla
Desventajas: All seats are uncomfortable on all planes
Desventajas: Seats are very uncomfortable in all planes
Ventajas: Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.
Desventajas: Greater weight allowance for carry-on luggage.
Ventajas: Great customer service!
Desventajas: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!
Ventajas: Much more comfortable than I expected. Attentive flight attendants.
Desventajas: After flying cheapi airlines, norhing. It was a great experience.
Ventajas: Estoy molesta porque nos cancelaron el vuelo y ya teníamos reservado habitación en Oporto. Perdí el hospedaje €32. Nos asignaron en una nueva aerolínea KLN, donde corrimos para no perder el vuelo ya que tenía 15 minutos para abordar mi madre de 65 años y yo. Corrí en buscar las maletas ya registradas y hacer el procedimiento de check in y pierda de abordar para legar a tiempo. Gracias a Dios no perdimos el vuelo. Pero KLN nos indicaron que ellos no sabían de la cancelación y que no se hacían responsables del hospedaje. Al buscar en el aeropuerto de Holanda TAP AIR PORTUGAL no se hizo responsable. Por lo tanto pague una noche extra €45. Mas el servicio de taxi. En fin. Solo espero que me ayuden con la devolución de una noche por medio de TAP AIR PORTUGAL.
Desventajas: Dar información completa al momento de cancelar un vuelo.
Ventajas: The seats are comfortable.nice leg room.
Desventajas: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.
Ventajas: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.
Desventajas: A different airline
Desventajas: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.
Ventajas: The on-board entertainment
Desventajas: More food, more water
Ventajas: Boarded fast
Desventajas: Hours of flight
Ventajas: Quick flight
Desventajas: Bad delay, long security line there
Ventajas: Smooth flight
Desventajas: More food, more water
Ventajas: Amazing crew
Desventajas: Food was ok. Seat was crowded. Everything else was excellent.
Ventajas: Yes, it was comfortable and they r nice.
Desventajas: Ummmm delayed both flights were delayed, it was annoying
Ventajas: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.
Desventajas: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.
Ventajas: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.
Desventajas: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.
Ventajas: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful
Desventajas: TAP being on time and giving a reason why the flight was late
Ventajas: TAP is great to fly, friendly, safe and solid, nice crew
Ventajas: I liked the food
Ventajas: Not much. Poor service, bad crew
Desventajas: Better service
Ventajas: Sleeping and being left alone
Desventajas: Food, Service by cabin crew because they never smiled
Desventajas: 1 hour delay Duden to luggages!
Ventajas: Service was great and the airplane was very well maintained.
Desventajas: More water, I was thirsty most of the time.
Desventajas: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed.
Intercom system, especially from the captain, was painfully grating and loud.
Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces.
Will definitely avoid TAP in future.
Ventajas: The flat bed
Desventajas: The Captain made loud announcements waking you up
Desventajas: Easy checkin, friendly staff, nice quick flight
Ventajas: All services were very good.
Desventajas: Overnight sleeping in extended seats in Business Class were cramped.
Ventajas: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.
Desventajas: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.
Ventajas: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.
Desventajas: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....
Ventajas: Clear communication about delays and boarding, comfortable seats, great service.
Ventajas: La puntualidad
Desventajas: Mostraron 5 minutos antes la puerta de embarque, este terminal es muy grande por lo que ponen a afnrse a la gente
Ventajas: Amazing punctuality, both on the way out to Lisbon and on the return to London.
Desventajas: Cannot really think of anything that needed attention on these flights.
Ventajas: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality
Desventajas: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy
Ventajas: The crew was outstanding!
Desventajas: Slightly more comfortable seats would have been helpful.
Ventajas: The food was great and the screw were nice and young .
Desventajas: The boarding process and charging 95 dollars for an extra bag is crazy.
Ventajas: Nice and friendly crew
Ventajas: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy
Desventajas: More food , comfortable seats
Ventajas: Horrible service
Desventajas: Nasty people
Ventajas: The entertainment was ok.
Desventajas: Everything else was terrible. From check-in to boarding to flight.
Ventajas: La atención
Desventajas: Todo, mi sistema de entretenimiento no funciono, el punto para recargar mi celular no funcionó, la comida mala, la organización para abordar mala
Desventajas: Customer service from the crew, it could be nicer and better attitude and more positive.
Ventajas: The price is affordable
Ventajas: The lady checking me in was nice
Desventajas: Items were stolen from my bag
Desventajas: TAP doesn't understand the first thing about customer service.
Ventajas: The crew was super nice. Everything went smoothly.
Desventajas: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!
Ventajas: There is nothing to like about the flight
Desventajas: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.