Dreamcatcher Hostel

Su localización y la decoración del hostal.

- El servicio y el trato a nosotros desde la llegada. Nos dijo que éramos muy mayores para hospedarnos en su hostal. _ Demasiada confusión con mi reserva, hice cambios por la app y por teléfono que no se tomó en cuenta! - El aseo, sobre todo los baños y armarios. - No cobran con tarjeta. Tuve que buscar cajero para sacar en efectivo! -El lugar es precioso y bien decorado pero no tiene buen mantenimiento! - No anticipan que el parqueadero se paga aparte.

Free breakfast was good

The first night everything seemed OK but the next night the host had a party with some of the guests; unfortunately the layout of the building channels the noise straight from the common area to the rooms. It sounded like they were right outside our door. At 01:30 I went down and asked them to turn down the music (which was at full volume), and they did, but a short while later it was back up again. I tried to sleep, then finally at 6am went down again to find the host alone in the common room, music again at full volume, and had to argue with him to get him to turn it down again. After sleeping until about 11am, I packed and left (a day earlier than planned, one of my three days in Cuenca now lost as I had to find a new place), and paid for one night only. The host became extremely aggressive, grabbing me repeatedly and taking off his jacket, telling me he was going to fight me. In the end I was forced to pay for the second night to get him to back off, and he was trying to insist I should pay for the whole three nights.

At arrivel personel was really friendly and helpful. Location was good, only short walk to city center. Communal area looked nice.

The hostal was very dirty. We had to ask if they could clean our room after 2 nights, which they then did but apparently it was not standard. Kitchen was really dirty, they did not empty the compost bin daily and therefore it was smelly. The hostal was full of posters dictating what was forbidden in the hostal. Breakfast was basic, bread was one day really old and coffee tasted like tea. Also many things were broken, for example toilet flush (luckily there was a poster that commands you to check if it stopped flushing...) and towel bar.