|Ruta principal||Melbourne a Aeropuerto Internacional de Singapur|
|Aeropuertos en los que opera||17|
|Aeropuerto principal||Aeropuerto Internacional de Singapur|
Desventajas: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight
Desventajas: Flight delayed. Please be punctual if can’t be earlier.
Desventajas: Flight delayed.
Ventajas: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.
Desventajas: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.
Ventajas: Comfortable, clean, good crew, early landing.
Desventajas: 15 minutes stuck on the bus at disembarkation sucked.
Ventajas: The leg room
Desventajas: Boarding process
Ventajas: Enjoyed buying extended leg room
Desventajas: Water should be a standard on a 4 hour flight
Ventajas: Scoot in silence
Ventajas: Flight was short
Desventajas: Seats are very tight if you are over 5’6
Desventajas: All ok
Ventajas: It was very good value for money.
Ventajas: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.
Desventajas: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.
Desventajas: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.
Ventajas: Amazig Airplane
Desventajas: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.
Ventajas: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.
Desventajas: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS
Ventajas: we were on time and landed ahead of schedule.
Desventajas: nowhere to store our cabin luggage
Ventajas: The food was good. The service very good. Check in was so fast.
Desventajas: Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out
Desventajas: Allow us to upgrade class
Ventajas: Quick boarding
Desventajas: Overpriced drinks and snacks
Ventajas: Head rest not comfortable. Short distance okay not long one.
Desventajas: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.
Desventajas: Music or movie will be good.
Ventajas: Extremely rude.
Desventajas: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.
Ventajas: I hope never to fly Scoot again.
Desventajas: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.
Desventajas: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded
Desventajas: You can choose your seat but when you pay you can choose a seat and I don’t like this
Ventajas: Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!
Desventajas: Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.
Ventajas: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.
Ventajas: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.
Ventajas: Good price. Was on time, seats were comfortable, helpful staff
Desventajas: No use of headphones 30 minutes before take off and arrival
An Ok low cost flight
Ventajas: Everything worked
2 hours delayed because an update in the software
Ventajas: It was a good flight
Desventajas: The long delay......
You get what you pay for
Desventajas: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Could use an update of refreshments available.
Ventajas: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.
Desventajas: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.
Ventajas: Overall it was a good flight.
Desventajas: No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.
Ventajas: The Staff were friendly and efficient, considering the flight time being very short.
The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job.
The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.
Desventajas: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.
Ventajas: great check in staff fast boarding comfortable temperature in cabin very good crew
Desventajas: The flight was delayed for over 30 mins.
you get what you pay for
Ventajas: Nice aircraft, on time departure and arrival
Desventajas: reclining seats only in business class, not lay flat. pay for everything except the bathroom
Air hostess were rude.
Desventajas: Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination.
Ventajas: Food are excellent.
Legroom is good for a budget airlines.
Crew are nice
Ventajas: comfortable seat
Desventajas: No TV on plane
Desventajas: We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider
Desventajas: The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later.
Business muy incomodo
Ventajas: Personal amable
Desventajas: Te dan 1 comida y 1 bebida el resto hay que pagarlo. Se paga el internet y no tienen televisores.
Beware of this very poor airline!!!!!!
Desventajas: Everything but the price. Worst customer service ever!!!
Ventajas: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight
Desventajas: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person
Late 2 hours both ways
Ventajas: Affordable biz class
Desventajas: Really poor food and flight was delayed 2 hours both ways
Ventajas: previous flight arrived a bit late but captain did his best to make up the time
no frills airline
Ventajas: check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early
Desventajas: equipment could use refurbishment
Food not bought inside the aircraft not allowed to eat
Desventajas: If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.
Easy and quick flight
Ventajas: Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean.
Ventajas: The cost was cheap
Desventajas: There wasn't much room for someone who is 6'4''
Ventajas: The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent.
Desventajas: I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule.
Desventajas: Disorganized boarding
Food not fit for animals
Ventajas: Nothing to like
Desventajas: How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle.
Desventajas: Que cobren todo aparte pero es lowcost.