Código IATA | AM |
---|---|
Rutas | 111 |
Ruta principal | Ciudad de México Benito Juárez a Cancún |
Aeropuertos en los que opera | 48 |
Aeropuerto principal | Ciudad de México Benito Juárez |
Ventajas: Everything but the flight it self was ok.
Desventajas: The weather
Ventajas: Flight was late, lost my conection and gave me a flight for next day
Ventajas: Asiento confortable
Desventajas: Botana
Ventajas: Great service, very puntual, we even arrived early
Ventajas: Premium feeling to the flight
Ventajas: Las películas fantásticas y el personal súper amable
Desventajas: La comida
Ventajas: Being high
Desventajas: If no one asked me questions
Ventajas: Nobody bugged me
Desventajas: I like attention
Desventajas: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
Desventajas: La comida
Ventajas: Puntualidad y personal amable en todo momento.
Desventajas: La comida, porque los que estamos asta atras ya no hay mucho que escoger y otra el tiempo muy tardado para abordar
Desventajas: Airline is very unethical and need to be professional. I will never fly with them again .
Ventajas: Efectivo el servicio
Desventajas: Algunas personas del personal (no todas) son bastante intransigentes y poco cordiales. Las reglas se pueden cumplir brindando opciones y buen servicio a los pasajeros.
Ventajas: Seats are comfortable. Compared to other flights there is more leg room.
Flight attendants where friendly.
Desventajas: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
Ventajas: Disponibilidad de ayuda del personal
Desventajas: Comida en viajes largos
Ventajas: The crew was attentive.
Desventajas: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
Desventajas: Flight was delayed 2hrs.
Ventajas: Muy amables y muy profecionales
Desventajas: Creo que todo estuvo muy bien
Ventajas: Never using this airline again
Desventajas: Horrible organization
Desventajas: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
Ventajas: Due to covid I understand the strict attitude but sometimes they are rude.
Desventajas: Better attitudes
Ventajas: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Desventajas: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli.
The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
Ventajas: The flight was delay about an hour, on board. The crew was great.
No entertainment on board. Good complimentary bar.
Desventajas: Being on time
Desventajas: Nothing it was great Aeromexico is the best
Ventajas: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
Ventajas: Yes
Desventajas: Yes
Ventajas: The crew was good. The seats fine.
Desventajas: The sana distancia was not respected in the airline.
Ventajas: The flight was on time and the crew was great
Desventajas: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
Ventajas: No llamaron nunca abordar el vuelo y me dejó
Desventajas: No entendí le pregunté 3 veces a la joven señorita sobre el vuelo en la puerta 75 y me dijo que nada de abordarlo todavía y a la 4ta. Vez me informo que me había dejado el vuelo y desmintió en mi propia cara que yo le había preguntado 3 veces antes!
Desventajas: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
Ventajas: everyone professional and polite very nice.
Desventajas: I cant think of anything
Ventajas: Crew was amazing and seats were very comfortable
Desventajas: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
Desventajas: The boarding process after getting off the bus to get on the plane.
Ventajas: La forma de desabordar
Desventajas: RESPETAR HORARIOS
Desventajas: Nada
Ventajas: La amabilidad del personal
Desventajas: Los asientos y la comida
Ventajas: todo
Desventajas: poner mas audifonos
Ventajas: Everything it was so fast and excellent
Desventajas: The food in the airplane
Ventajas: El asiento confortable.
Desventajas: No había cobijas y clima muy frío. Abordaje debería de respetar sky priority; el pretexto del virus es absurdo.
Ventajas: This was my first time flying with this airline and it went above expectations!!
Desventajas: It was fantastic!
Ventajas: Seat OK, but full row. Social distancing OK.
Desventajas: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
Desventajas: muy mal servicio con la disponibilidad de asientos me cobraron 150 dolares por mi equipo del golf de miami a México
Ventajas: gooe friendly service. Flights were on time.
Embraer 1900 performed well.
Desventajas: More English tranlation
Ventajas: La experiencia en general fue buena
Desventajas: El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)
Ventajas: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Desventajas: Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder.
Ventajas: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Desventajas: FOLLOW COVID-19 TRAVEL GUIDELINES!!!
Ventajas: Time and service were excellent.
Desventajas: Food. I don’t mía be to pay
Desventajas: the crew verifying that the passengers will use mouth covers during the flight
Ventajas: genial!
Desventajas: el precio
Ventajas: genial!
Desventajas: el precio
Desventajas: Proceso de abordaje
Desventajas: 1 minuto perdí el vuelo
Ventajas: I was very comfortable.
Desventajas: Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions.
Desventajas: El tiempo de entrega de las maletas fue muy largo y el avion era muy viejo
Ventajas: En general el servicio es aceptable
Desventajas: No existe alimentación. Es un desastre
Ventajas: Yes
Desventajas: Nothing everybody treated us with respect
Ventajas: The crew was great
Desventajas: The disappointing issues were with the airport process.
Ventajas: The crew was great
Desventajas: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line
Ventajas: Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks
Desventajas: Better costumer service